TELUS Health

The RIC Counseling Center in partnership with TELUS Health offers mental health resources. Any time of day or night, you can speak with a clinician. We now have even more options to support your mental health.

Services Offered

The RIC Counseling Center in partnership with TELUS Health offers:

• 24/7 real-time support via chat, video and phone
• short-term counseling for students located around the country and the world
  • phone and chat-based support is available in English, Spanish, Cantonese, French, Korean, and Mandarin
  • scheduled counseling is available in up to 60 different languages
  • counselors have a master’s degree and a minimum of five years of experience
• referrals in your local area for ongoing treatment
• health assessments
• virtual fitness classes

Accessing TELUS Health

You have two options for access: the Hope Line or the TELUS Health app.

Call the Hope Line
Get TELUS from the App StoreGet TELUS from Google Play

How it Works

When you call or use the app for the first time, you must provide the following sign up information:

• the institution you are enrolled with (to ensure eligibility)
• first and last name
• preferred phone number and email
• date of birth (for identification purposes)
• a security question for your file (e.g. mother’s maiden name)

To better understand your questions or issue, you need have to provide additional information. Once you have provided all of the requested information, you’ll be able to connect with a TELUS Health provider.