User Support Services

User Support Services is responsible for distributing and maintaining desktop hardware, software, and multimedia resources.  By assisting students, faculty, and staff in the appropriate use of technology, USS provides a primary point of contact for end-user support, and offers a wide range of services including help desk, audiovisual distribution, management of computer labs and electronic classrooms, and technology training.

User Support Services Professional Development

Free Online Interactive Software Training

Have you ever wanted self-paced interactive training to use popular Microsoft software? RIC faculty, staff, and students can now access online training videos and quizzes provided by CustomGuide. RIC’s CustomGuide license offers online training videos for Microsoft applications, PC and Macintosh Operating Systems and Office 365 features.

Access CustomGuide interactive videos by visiting and then clicking on “Sign Up Today!” Please use your Rhode Island College email address when you create your CustomGuide account. Once you have created your account, you can begin to explore the self-paced interactive training. If you have any questions, please contact the Help Desk at

Walk-in Labs Hours

Page last updated: Tuesday, December 13, 2016