Five-Week Incentive Credit Courses

State employees seeking incentive credit for this course must currently be a manger or supervisor

Is your organization or work unit functioning at peak performance in achieving expected objectives? Are your leaders, managers and supervisors skilled in helping their direct reports and team members work effectively and efficiently? This timely class will bring real world experiences to the latest theories in order to meet the many and never-ending challenges of leaders and managers. We will focus on how your internal communications can improve decision-making and relationships with bosses, team members and your employees. Topics will include:

• Style Awareness
  Most of us have no idea about the impact we can have on our co-workers, bosses or customers. Knowing your own work style can help you to create the right impact, at the right time, with the right people for the right purpose. You will review your specific styles and learn more about yourself, the key emotions of each style, how to identify the styles of those with whom you work, and how to adapt to those styles resulting in improved communications and relationships, and reduced conflict.
• Managing Up, Down and Across the Organization
  Learn to understand, value and manage relationships with your boss; define two types of expectations; and how to use a basic checklist to take charge of this relationship which will give you win/win results. By understanding the reasons why you need your boss and he/she needs you, you will be better able to evaluate this mutually dependent relationship and how it impacts the performance of all employees.
• Emotional Intelligence (EQ)
  Emotional Intelligence plays a major role in leadership success. We will review the five components of EQ and 20 core competencies. Learn how this model affects your success, how you lead and follow others, assess how much EQ you have and how to trigger success at all levels.
• Are You Leading or Managing?
  There is a difference! Managing day-to-day activities requires different skills than leading your team to success. We will review the key differences between the two, and complete a self-assessment. Knowledge of whether you are leading or managing your team can improve your performance in doing both. Understanding these skill sets, the value and the benefits, along with how to apply them day-to-day will greatly impact your performance and others. We will also identify where your organization stands and what it values.

In this course we will focus on meeting and exceeding employer expectations and how to best use your talents, abilities, and skills. Information and strategies for maximizing personal productivity will be provided each week. Topics will include time management techniques, tools for workplace stress management, ethical behavior and decision making, effective communication and conflict management, and tips for managing up. By using strategies outlined and discussed in this class, and by developing a personal plan, you will enhance your workplace productivity!